Although Apple’s AirPods Pro is fantastic, there are some little flaws. The manufacturer warns that certain AirPods Pro produced before October 2020 could have sound problems. As a result, they launched a replacement program known as the “AirPods Pro Recall.” Learn how to determine if you qualify for the free replacement.
Due to their active noise cancellation and ability to be customized, AirPods Pro had a relatively positive reception when they were first introduced. These cost more than the regular AirPods, but they provided a more expensive experience.
Even though they were introduced in 2019, AirPods Pro is still regarded as being superior to the newly released 3rd-Gen AirPods. There is no need to panic, though, since Apple is taking care of its devoted customers. Nonetheless, some of the older brands have started to cause problems.
What is the AirPods Pro Recall Program?
To repair or replace the defective AirPods Pro made before October 2020, Apple has implemented the AirPods Pro Recall Program. A tiny number of the then-produced AirPods Pro devices may have sound problems, according to Apple.
As a result, the business is giving impacted consumers a free replacement across all geographies, including the US, UK, Canada, Australia, etc. “3 years after the unit’s first retail sale,” the recall program’s duration, is in effect.
Earlier, the firm had limited its coverage to the afflicted AirPods Pro unit for two years following the first sale. The program is now operational through October 2022 thanks to the added year.
You can run this software if your AirPods Pro is having problems with performance or sound. Keep in mind that only the AirPods Pro headphones—not the charging case—are protected by this. The program does not apply to any other AirPods models.
What Are Recalled Apple Products?
Apple has a history of recalling practically every sort of product at some point, including the USB Power Adapter, iPhone, AirPods, and MacBook. Recalls can occur months or years after a product was first released. In truth, there have been several occasions when Apple products have experienced recall concerns.
There are also instances where a gadget has been fixed or replaced, but after years of continuous usage, the same problems recur. In certain situations, a certified Apple repair facility will be able to evaluate if you still qualify for a subsequent round.
Before bringing their devices in for repair, many customers are unaware that their gadgets are eligible for these programs. Although your device might not be displaying the troubling signs of the recalled models, keeping an eye out for recalls might help you prevent running into such problems in the future.
Although Apple posts recall notices on its official channels, many customers fail to check them after making a purchase and are thus unaware of the announcements. Luckily, Apple makes it simple to perform your web research. How? Read on.
How to check if your AirPods Pro is eligible for the recall program?
With this software, there isn’t a set protocol like a serial number checker or AirPods Pro evaluation. Based on the problems you’re having, you should resolve them on your own before speaking with an Apple representative.
You must ascertain whether the following problems are occurring with your AirPods Pro
- Noises that crackle or become staticky when speaking on the phone, exercising, or in noisy situations.
- The active noise cancellation does not function as expected. This includes a reduction in the bass sound or an increase in background noise from airplanes, cars, and streets.
You may get in touch with Apple Support by phone or online once you discover your AirPods Pro qualifies for the recall program (800.APL.CARE in the US).
A local Apple Store appointment or a trip to an Apple Authorized Service Provider are other options. Left, right, or both of the afflicted AirPods Pro will get free servicing from an Apple specialist. The service charge won’t be due to you.
How to find the serial number for the AirPods Pro recall program?
Even though the procedure for recall doesn’t call for a serial number verification, an Apple agent could ask you for information regarding your AirPods Pro to file a complaint. When you have an iPhone or iPad to link your AirPods Pro with, this process is made simpler.
Just connect the earphones to your iPhone using these instructions:
- the Settings app, then.
- Tap “Bluetooth” after scrolling down.
- Go to “My Devices” next and find your AirPods Pro there.
- On the right, click the info symbol.
You will be able to see your unit’s model number, serial number, and version code in this fashion.
You can physically locate the serial number if you don’t have access to an iPhone or iPad. It is located on the underside of the charging case cover. To see it clearly, you can take a picture of it and zoom in.
How to replace your Apple AirPods
You have a few alternatives for getting your AirPods serviced. You can first schedule an appointment at the Apple Genius Bar and bring the device into an Apple Store or an Apple Authorized Service Provider. You must have your AirPods and serial number on hand. You may locate this information on the original AirPods box, the original sales receipt, or your charging case.
Call Apple Support if you’d rather ship your product to Apple for repair. Get the serial number of your device before chatting with an Apple Help representative. You’ll need to wait around a week to get your new AirPods or charging case. Here, you may see the current status of a service request.
How to replace your Apple AirPods Pro for free
A free servicing program is available from Apple for specific AirPods Pro models with audio problems. It pertains to units that were produced before October 2020 that are impacted. While exercising or speaking on the phone, afflicted AirPods Pro may experience crackling or static noises, and the Active Noise Cancellation feature may not function properly (losing base sound or hearing more background sounds).
Affected AirPods Pro will receive free repairs from Apple. You may call Apple Help to ship your AirPods in for repair or schedule an appointment to bring them to an Apple Store or Authorized Service Provider. When Apple gets your goods, it will first inspect them to see if it qualifies for the program. As a result of a proven sound problem, Apple will replace AirPods Pro. The cases for the AirPods Pro are unaffected by the sound problem and will not be changed. Note that impacted AirPods Pro devices are covered under this program for two years after purchase.
Does Apple replace AirPods Pro under the recall service program?
If Apple discovers that your AirPods Pro is defective under the recall program, they will provide a replacement. You must surrender your old unit before the firm may send you a new one.
Your AirPods Pro unit must first be approved for the replacement program before it can be replaced. This is only applicable to units created before October 2020.
Another important detail to keep in mind is that replacement does not result in an extension of your AirPods Pro warranty. Your warranty will continue to apply.
How to Fix AirPods Pro when you are not eligible?
If your AirPods Pro unit is determined to be ineligible for the recall program, there’s no need to be depressed. With a few straightforward workarounds, you can resolve sound-related problems on your own.
The case and earbuds should both have appropriate battery life, so that is the first item you should verify. Following that, make sure your Bluetooth connection is good and operating and that you are within proximity.
You might try cleaning the speaker and exterior parts of the earphones with an alcohol-based solution after verifying them. Moreover, you may clean your earphones using an air spray. The AirPods Pro may be reset to guarantee they resume functioning as a brand-new pair.
As the performance of older AirPods begins to deteriorate, here are some of the best solutions that have been demonstrated to work. You may also try them out to see whether they are effective. You can also contact Apple Help or a licensed service center for assistance.
Please feel free to add any further recommendations you may have for AirPods Pro users in the comments below.